Shipping policy
Last updated: 15 August 2026
At Adaka Vodka, we aim to ensure that every order is processed, packaged and delivered safely and securely.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During busy periods, promotions or circumstances outside our control, processing times may be longer. We will make reasonable efforts to keep customers informed of significant delays.
2. Delivery
Once your order has been dispatched, you will receive delivery information where tracking is available.
Estimated delivery times are provided as a guide only and are not guaranteed. Delivery times may vary depending on the destination, courier availability, weather, public holidays and other circumstances outside our reasonable control.
3. Alcohol Deliveries and Age Verification
Adaka Vodka products contain alcohol and can only be purchased and received by customers who meet the applicable legal age requirements.
The delivery provider may require the recipient to provide valid photographic identification to confirm their age.
If appropriate identification cannot be provided, or the recipient is not legally permitted to receive alcohol, delivery may be refused and the order may be returned to us.
We reserve the right to cancel or refuse an order where we reasonably believe that applicable alcohol or age-verification requirements have not been met.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Adaka Vodka is not responsible for delays, failed deliveries or additional delivery costs resulting from an incorrect, incomplete or inaccessible delivery address provided by the customer.
Please check your delivery information carefully before placing your order.
5. Missed Deliveries
If nobody is available to receive the order or the required age verification cannot be completed, the courier may attempt redelivery or provide instructions for arranging collection or another delivery attempt.
Any additional costs resulting from repeated failed delivery attempts may be the responsibility of the customer where permitted by law.
6. Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, appears to have been tampered with, or contains an incorrect product, please contact us as soon as possible with your order number and details of the issue. Photographs may be requested to assist with our investigation.
Where required by applicable law, we will provide an appropriate remedy.
7. Delivery Delays
Although we work with delivery providers to ensure orders arrive promptly, we cannot guarantee delivery dates or times.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption, strikes, public holidays, government restrictions or other unforeseen events.
8. International Shipping
Unless expressly stated otherwise at checkout, Adaka Vodka currently only ships to locations where we are legally permitted and operationally able to deliver alcohol.
Customers are responsible for ensuring that the purchase and importation of alcohol is lawful in the destination country or territory.
Additional customs duties, taxes, restrictions or charges may apply to international orders where international shipping is offered. Such charges are the responsibility of the customer unless otherwise stated at checkout.
9. Shipping Costs
Applicable delivery charges will be displayed during the checkout process before payment is completed.
Any promotional free-shipping offers will be subject to the terms stated at the time of the promotion.
10. No Unauthorised Delivery
Because Adaka Vodka products contain alcohol, orders may not be left unattended or delivered to a location where the required age verification cannot be completed.
The courier may refuse delivery where they believe the legal requirements for the delivery of alcohol have not been satisfied.
11. Contact Us
If you have questions about an order or delivery, please contact Adaka Vodka using the contact details provided on www.adakavodka.com.
When contacting us about an order, please provide your order number so that we can assist you as quickly as possible.
Adaka Vodka
Website: www.adakavodka.com